The world has witnessed an unprecedented crisis due to the COVID-19 pandemic. Ergonomics of businesses – hospitality, tourism, sports, health, and even education sectors have suffered a shock since COVID-19 was officially announced as a pandemic by WHO on March 11, 2020.
Change et. al. (2020) published “A charter for sustainable tourism after COVID-19” in sustainability, identified that the hotel industry has been on a rapid decline since the pandemic amid tourists retractations and social distancing. This drastic decline in the economic activities due to the epidemic has not only hosted crises for the tourist and hospitality industry, but most of the industries connected to physical exposure have suffered a dramatic decline in sales and profits.
The leaders of today’s vital institutions around the globe are facing extraordinary challenges amid the rapid increase in the cases and scope of the COVID-19 pandemic. Is it decisive actions or honest communication? Leadership around the globe has been tested at every stage to lead people out of these unprecedented crises.
The commissioner of the National Basketball Association (Adam Silver) was the first decision by any of the high-profile responses, outside China, to restrict the spread of the virus by suspending the 2019-20 NBA season on the day it was officially announced as a pandemic by WHO i.e. 11th March 2020. The suspension of a professional basketball league then left a big concern for other world leaders to rethink and reshape their policies regarding restricting the spread of COVID-19.
Alex Dichter, a senior partner airline-services Company, predicted that the airline industry will have to bear a debt of over $1.1 trillion amid COVID-19 by 2024. Business leaders owning airline companies will have to make some bold decisions in terms of retaining talented employees, layoffs, employment restructuring, and rethinking the sustainability of the company’s growth and profitability.
Zeng and his colleagues published a research paper named “From high-touch to high-tech: COVID-19 drives robotics adoption” and explored that pandemic has changed the business ergonomics from high-touch to high-tech. From global economics to social life, everything has either directly or indirectly, been badly influenced by COVID-19. Robotics and artificial intelligence have technically started rapidly replacing humans in different sectors and workplaces. The human-robot interaction has been used as a means to restrict the risk of human life involved in the possibility of interacting with the SARS-CoV-2 virus. The leadership at hospitals, educational institutions, airports, transportation, and supply chain, recreation and sports, hotels, and communities, in general, have been replacing human-based jobs with AI-supported robots, autonomous vehicles, and even drones. World leaders have been consistently found communicating and influencing their people to minimize the chances of risking their lives by restricting themselves at their homes and avoiding social gatherings. It is also one of the big reasons that AI-based humanoid robots have replaced humans in different workplaces.
A dynamic shift from high-touch to high-tech has produced concerns of losing employment by people around the world. Analysts believe that the post-pandemic shock wave of losing jobs and employment will also continue as businesses will now never stop continuing the use of humanoid robots and artificial intelligence in as many industries as possible. Business leaders will now feel the feasibility of having humanoid robots and AI-based technology in the workplace working more efficiently and effectively than what was expected from the employees.
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